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Business owners urge kindness towards hospitality staff as lockdown eases

A new initiative has been launched, calling on customers to understand the challenges facing staff and businesses as hospitality reopens.

Published: April 27, 2021
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In an open letter to customers, the team at Glasgow hotel Radisson Red urge kindness towards staff, as businesses reopen from 26 April.

In it the team mention the tough time that everyone has been experiencing, but how thrilled they are to welcome guests back.

They are also remind us to remember that we are all trying to adapt to the new world and stick to the rules to keep everyone safe.

It also states: "Please bear with us – if you can’t get a table when you want, if your order takes longer than you’d like or something just isn’t as you want it, just tell us and we will do our best to fix it.

"Please be patient as we try to offer the very best we can under the new rules and guidelines, understand that hospitality staff are doing their best and they are also trying to keep up with the ever-changing landscape.

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"Just as some of you may feel nervous about being out again, being with groups of people in public places, staff in those venues may feel the same way.

"Please don’t jump straight on social media if you’re not happy with something at any venue. Talk to them first – give them a chance to fix things.

"We are all in this together. We want to give you a good time in a safe environment, and we want you to be kind, to each other and to our staff."

Graham Chalmers of Radisson RED Glasgow added: “We are so excited to welcome back our Radisson RED family and we want everyone to have fun safely.

“We just ask that our customers and friends understand that things are evolving rapidly and our staff will be doing their best to keep everyone happy but more importantly, safe.

“It’s important to remember our staff are suffering the same anxieties many others are about being out in public again after so long on lockdown – so whether you’re at Radisson RED or in another hospitality outlet, please be considerate of the staff and their feelings.

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“We know you want your day or night to be perfect and so do we – but if it’s not quite what you’re used to because of the restrictions, that’s not down to the staff or to us – it’s the law.

“If you can’t get the table you want when you want, or your order takes longer than usual, or you’re not sitting with your friends, we will try to help where we can but sadly some things are just not in our control right now.

“We are back though – and we can’t wait to show you how much we have missed you."

Hannah Cochrane, business development manager and Christopher Cimei, assistant business manager at Chaophraya Glasgow added: “We are thrilled to be reopening alongside other fantastic hospitality settings throughout the city.

"We know how excited you are to visit, we are excited to have you join us.

“We are keen to support the Be Kind message to encourage you all to please be patient with our team.

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"At Chaophraya we want you to have the best experience with your loved ones now that we can socialise together, however, be reminded that many of our staff haven’t had the opportunity to work for a number of months.

“With the numerous lockdowns for our industry, we are still getting used to the new rules just like you and adjusting to changes as they come.

"As you visit your favourite spots in Glasgow, be aware they may have different layouts, structures, and capacities to make sure we are all kept safe but all will all be doing their best to provide the same friendly service as before."


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Known for cake making, experimental jam recipes, Champagne and gin drinking (and the inability to cook Gnocchi), Rosalind writes for The Scotsman on all things food and drink related.

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